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One of the great things about being the founder and president of a small company is that I can handle many of the business tasks myself and nearly everything is handled by our family. This gives me great freedom to provide outstanding value and go the extra mile (or 1.6 kilometres if you prefer). I personally answer all calls, read all texts and emails, and give clear answers to all inquiries even if I believe another professional would be better suited for your needs. It is great to be free to speak without following a corporate script but there are a few phrases you will never hear me (and hopefully no other home inspector) utter.
This House is Overpriced/A Great Deal/Just Right
I certainly have personal opinions on the current housing market, but they are just that: personal. As a professional home inspector who also completed a business degree, I have extensive training in the subject of making optimal financial decisions within budget constraints. However, this is beyond the scope of an independent home inspector. You will never hear me advise whether you should buy a house or not, but I will alert a client if I believe their expectations are greatly misaligned with my observations, such as expecting a turnkey home when it needs extensive maintenance.
The Home is Full of Dangerous Mold/Asbestos
Contrary to popular belief, there is no way to identify ‘toxic’ mold or asbestos from a visual examination alone. Are there signs that a house almost certainly has issues with either? Absolutely but there is no way to be 100% sure without a lab test. While beyond the standard of a home inspection I usually alert my clients if further testing or evaluation is recommended but you will never see me make any definitive statements because they simply cannot be made in the field.
Call Me to Fix This Issue
One of the many requirements of being a member of InterNACHI (the International Association of Certified Home Inspectors) is to follow their code of ethics (InterNACHI Code of Ethics). This is more than a meaningless platitude: everyone who is affiliated with our company is expected to follow it without exception. One such requirement is to avoid all real or perceived conflicts of interest. Therefore, while I fancy myself a bit of a handyman, InterNACHI members are not permitted to perform paid repairs for 12 months. Yes, I will occasionally tighten a loose screw or clear a gutter blockage if I am safely able to, but you will never see me charging extra. The inspection fee is the only price I charge and if the inspection takes far longer than expected you still don’t receive any additional invoice or other hidden charges.
Please Listen Closely to Our Menu Options
Few things annoy me more than calling a company and having to navigate unclear menus only to be sent to the wrong department. Amazingly these same companies almost always have a ‘higher than normal’ call volume and my ‘call is important’ despite spending significant time on hold. While I am frequently away from the phone, make no mistake I will always call back as soon as possible and will give you a clear answer to your inquiry.
I am aware that the majority of people calling me can be under a great deal of time pressure and stress, whether it be because they are dealing with the various steps of a real estate transaction, dealing with one of the many issues that being a homeowner can throw at you or are worried about a potential structural problem you can rest assured that we will not add to that stress and can give you clear, immediate answers without having to deal with a headache inducing call centre.