One of the great things about being the founder and president of a small company is that I can handle many of the business tasks myself and nearly everything is handled by our family. This gives me great freedom to provide outstanding value and go the extra mile (or 1.6 kilometres if you prefer). I personally answer all calls, read all texts and emails, and give clear answers to all inquiries even if I believe another professional would be better suited for your needs. It is great to be free to speak without following a corporate script but there are a few phrases you will never hear me (and hopefully no other home inspector) utter.
This House is Overpriced/A Great Deal/Just Right
I certainly have personal opinions on the current housing market, but they are just that: personal. As a professional home inspector who also completed a business degree, I have extensive training in the subject of making optimal financial decisions within budget constraints. However, this is beyond the scope of an independent home inspector. You will never hear me advise whether you should buy a house or not, but I will alert a client if I believe their expectations are greatly misaligned with my observations, such as expecting a turnkey home when it needs extensive maintenance.
The Home is Full of Dangerous Mold/Asbestos
Contrary to popular belief, there is no way to identify ‘toxic’ mold or asbestos from a visual examination alone. Are there signs that a house almost certainly has issues with either? Absolutely but there is no way to be 100% sure without a lab test. While beyond the standard of a home inspection I usually alert my clients if further testing or evaluation is recommended but you will never see me make any definitive statements because they simply cannot be made in the field.
Call Me to Fix This Issue
One of the many requirements of being a member of InterNACHI (the International Association of Certified Home Inspectors) is to follow their code of ethics (InterNACHI Code of Ethics). This is more than a meaningless platitude: everyone who is affiliated with our company is expected to follow it without exception. One such requirement is to avoid all real or perceived conflicts of interest. Therefore, while I fancy myself a bit of a handyman, we InterNACHI members are not permitted to perform repairs for an extra fee for 12 months. Yes, I will occasionally tighten a loose screw or clear a gutter blockage if I am safely able to, but you will never see me charging extra. The inspection fee is the only price I charge and if the inspection takes far longer than expected you still don’t receive any additional invoice or other hidden charges.
Please Listen Closely to Our Menu Options
Few things annoy me more than calling a company and having to navigate unclear menus only to be sent to the wrong department. Amazingly these same companies almost always have a ‘higher than normal’ call volume and my ‘call is important’ despite spending significant time on hold. While I am frequently away from the phone, make no mistake I will always call back as soon as possible and will give you a clear answer to your inquiry.
I am aware that the majority of people calling me can be under a great deal of time pressure and stress, whether it be because they are dealing with the various steps of a real estate transaction, dealing with one of the many issues that being a homeowner can throw at you or are worried about a potential structural problem you can rest assured that we will not add to that stress and can give you clear, immediate answers without having to deal with a headache inducing call centre.
I heard it once said that when cooking or baking, a cookbook is just a starting point to build mastery in the kitchen: true skill comes from building off that book knowledge using skills and experiences. This is also true as a professional home inspector: I have completed a significant amount of textbook reading (I lost count how many I have in my library!) but I know there are times where I disagree with the “book” answer and many fellow home inspectors. One such example is Polybutylene (PB) otherwise known as Poly B supply pipe.
PB was a plastic manufactured between 1978 and the mid 1990s that was touted as the “pipe of the future” for its low cost and ease of installation compared to copper. Despite its many advantages, it was discontinued in 1996 due to allegations the pipes were rupturing and causing significant water damage. Class action lawsuits were filed in the United States with a payout of close to $1 billion. Try doing an online search and you will see plenty of PB horror stories: sounds terrifying, doesn’t it?
While all these facts are 100% true, it should be noted that most of the issues originated in the southern United States, where supply pipes can be run through an extremely hot attic. Furthermore, most of the PB issues occurred at joints, which were often poorly made with plastic fittings by plumbers unfamiliar with their installation. In my experience, the PB systems I have inspected in the Halifax area are usually high quality with copper fittings (like the smaller of the two pictures below). My own home has PB throughout and I have no concerns whatsoever about its potential for leakage over any other type of material. Plumbers I have spoken with over the years have informed me that PB failures are rare, and they generally do not recommend replacement of a PB system that has no evidence of leaks.
Having said all that, it’s not a system without problems: it can be damaged by heavily chlorinated water (I know from firsthand experience how chlorinated the water was in Dartmouth before 1999), there is no way to verify that PB is not damaged without invasive testing and some insurance companies look negatively on a home with PB and may charge higher premiums accordingly.
So, how do you know if you have PB? Aside from the obvious answer of calling us at Inside Edge Home Inspections if you live in the Halifax region, there are two telltale signs:
Don’t mistake this post as an endorsement of PB: it was no longer considered an acceptable plumbing material in 2005 and is inferior to both copper and other similar types of plastic-based plumbing like cross-linked polyethylene (commonly known as PEX) or chlorinated polyvinyl chloride (CPVC). It is my opinion based on my professional experience that while PB should be monitored for leaks (like any plumbing system), an expensive re-plumbing of a home is rarely necessary. Can a PB system fail without warning? Yes, it can but so can any type of water supply line.