Criticisms of the Home Inspection Industry

When my family purchased our home (and before I became the home inspector you know and love!), I would never have considered signing on the dotted line without having an independent inspector evaluate the property first. Yet over the years, I've met many homeowners who were hesitant about home inspections or questioned their value altogether.

What I discovered was that many people had either experienced a poor inspection in the past or knew someone who had. In some cases, inspectors lacked the technical knowledge needed to identify significant issues that might not be immediately apparent. In others, they failed to communicate their findings clearly and effectively, using industry jargon that few members of the general public know or understand. There is also considerable misunderstanding among first-time homebuyers about what a home inspection actually includes, and, just as importantly, what it does not. Here are a few of the most common criticisms I hear about home inspections and my perspective on each.

"Home Inspectors are More Interested in Staying on the Good Side of Agents!"
Ask most inspectors about this potential conflict of interest and they will deny it exists. Unfortunately, my experience suggests that it can happen far too frequently. Over the years, I've heard fellow inspectors privately express concerns about being labeled a "deal killer" or "alarmist" for reporting significant defects. The pressure to maintain positive relationships with agents can be real, particularly for inspectors who rely heavily on broker or agent referral networks.

At Inside Edge Home Inspections, our philosophy is simple: our responsibility is to our client not to any transactions. While we certainly appreciate referrals from real estate professionals and others in the community, our reputation has been built on providing trusted, unbiased, and independent home inspections. Any agent or organization expecting us to soften a report or overlook concerns in order to help facilitate a sale is simply looking at the wrong company.

A home inspection should provide you with the information they need to make an informed decision. Nothing more. Nothing less.

"Just Hire an Electrician, Plumber, Roofer and/or Structural Engineer for an Hour Each" 
I hear this one all the time and while it's true that a team of specialists could provide a more in-depth assessment of their respective areas of expertise, especially on specialized homes such as older properties. However, coordinating multiple tradespeople to inspect a property: often within a short conditional period, on evenings or weekends, and at a reasonable cost is simply not practical or even possible for most buyers.

Home inspectors are generalists by design. We evaluate the entire home as an interconnected system, considering how its major components work together and influence one another. While we are usually not electricians, plumbers, roofers, or engineers, we are trained to identify concerns across a broad range of building systems and recognize when further evaluation by a specialist is warranted.

For most homeowners, a professional home inspection provides the best balance of value, convenience, and insight. It serves as a comprehensive overview of a property's condition and helps prioritize any areas that may require additional investigation.

"I Can't Trust Home Inspectors: There are no Regulations in Nova Scotia!"
This criticism is understandable. Nova Scotia remains one of several jurisdictions where home inspectors are not  regulated and with no plans to do so. We tend to think of Canada as being more regulated than our neighbours to the south when in reality it is the opposite, with only British Columbia and Alberta being the exceptions.  While many reputable inspectors also support higher professional standards and accountability within the industry, the reality is that anyone can market themselves as a home inspector regardless of their training, experience, or qualifications. This lack of regulation can make it difficult for consumers to distinguish between highly qualified professionals and those with limited knowledge or experience, often referred to as "fly by night" or "drive by" inspectors. 

The good news is that the marketplace tends to be unforgiving and I can tell you firsthand inspecting homes is both mentally and physically demanding. It requires a deep understanding of residential construction, building systems, communication, report writing, risk management, and customer service. Despite appearances, it is not an easy or high paying profession, and many individuals who enter the field without the necessary preparation do not remain in business for long, with current estimates being about 80% or more of new inspectors in Nova Scotia not making it 2 years.

At Inside Edge, our company was not built overnight. Before launching, I spent years developing the knowledge, experience, and systems necessary to deliver the level of service I believed homeowners deserved. I strongly believe that clients should never have to pay for a professional who is still learning the fundamentals at their expense.

You only get one opportunity to make a first impression, and from day one, our goal has been to build a reputation based on thoroughness, professionalism, and trust. A quality inspection isn't just about finding defects: it's about providing the knowledge and confidence needed to make informed decisions about one of the largest investments you'll ever make.